TWM Advisory
Operating Performance
Cut costs, rework and capacity loss, a measurable execution mandate.
Operating Performance · from decision to execution.
Within the performance mandate, this domain addresses avoidable costs, rework, capacity loss and, when relevant, commercial architecture (e-commerce, omnichannel, journeys).
Three operating axes, one standard of rigor.
Cut avoidable costs
Underused tools, redundant services, re-keying, rework: establish avoidable spend, exit cost and reduction conditions.
Strengthen capacity
Speed preparation, stabilize flows and cut non-value work. Define how freed capacity will be used.
Protect margin
Better connect work delivered to billing, limit errors and control gaps between commitments, price and cost to serve.
Commerce Performance when the lever is commercial.
E-commerce, omnichannel, customer journeys and commercial architecture are means we can mobilize. They sit in the same mandate: an economic outcome sought, then the execution changes required.
Performance Scan: decide on a quantified basis.
The diagnosis covers an agreed scope: a function, a process or a spend category. We combine available data, interviews and observation of real work. You get a baseline, a portfolio of levers, documented estimates and an initial execution plan. Implementation costs, dependencies and risks are built into the decision.
- Deliverables: decision note, economic baseline, priorities, scenarios and measurement plan.
- Decision: launch a first workstream, deepen a hypothesis, or stop.
- Duration and fixed fee defined after qualifying scope and data availability.
A first workstream, clear ownership.
TWM leads the workstream with your sponsor, operations owners and finance. We adapt processes, integrate useful solutions, support teams and track variances. The engagement does not stop at delivering a tool. It includes verifying usage, quality and economic contribution within the agreed scope.
A fixed base. A results share when measurement allows.
Diagnosis is billed as a fixed fee. For execution, the model can combine fixed fees and variable compensation on eligible gains that are realized and jointly validated. Rate, base, measurement period, exclusions and validation terms are defined in the proposal. Technical costs and third-party fees are spelled out. There is no universal rate for every engagement. When attribution is not solid enough, a fixed fee or milestone-based compensation is preferable. An identified potential alone does not trigger results-based fees.
- Baseline adjusted for agreed volumes, mix and external effects.
- Gains net of implementation costs included in the contractual base; no double counting.
- Freed capacity tracked separately from realized savings and margin.
- Optional cap, variance handling and disagreement process set in advance.
A shared priority and the means to act.
The engagement fits when a leader or shareholder can take cross-cutting decisions, an operations owner can change the process, and a measurement base can be established. No gain level is guaranteed before diagnosis.
Submit a performance priority
Submit a performance priority
Which performance priority
will you entrust?
TWM enters the company through the outcome sought, then mobilizes the means needed to produce it.
Initial 30-minute conversation, with no commitment.